Terms + Conditions

GENERAL TRY ON

strictly 30 minutes in length

explore the wide range of garments we have to offer for this appointment 

availabe at out claremont location

SPECIFIC TRY ONS

strictly 15 minutes in length

choose up to three specific garments to try on for this appointment 

available at our claremont location

please arrive to your appointment on time as we may have back to back appointments which can cause delay

if you require extra time please book back to back appointments

please be mindful when trying our garments as they are delicate

BOOKING YOUR APPOINTMENT 

when booking, pleasure click use the try on link to secure your appointment 

please ensure you click the correct appointment time

if you select specific try ons, please note the garments you wish to try on and the date you require them for

this ensures the garment is in the studio for your appointment as well as available for your event date

alternatively feel free to send a DM via our instagram page to secure a try on appointment or booking

PAYMENT

no bond needed!

accepted payment method is bank transfer, cash or apple pay (in store)

your garment is not confirmed until proof of payment is received

all payments are final, once the garment has left our premises it is considered a hire

we do not offer refunds to returns once payment is made

we do not accept partial payments to secure your garment

we can offer store credits for changes of mind if the garment HAS NOT left out premises

RETURNS

all weekend hires must be returned by money 5pm

any late returns will be charged $10 per day until returned (including monday after 5pm)

the garment is considered not-returned 14 days past the return date and will be charged 100% of the rrp. this must be paid in full.

CLEANING

please return all garments unwashed

dry cleaning costs are included in the hire fee for dry clean only garments

if a hand wash garment requires dry cleaning due to stains and strong odours, you must cover the dry cleaning fee

if the garment requires any additional dry cleaning costs, you must cover these costs.

these costs must be pain in full by the hirer

DAMAGES

if the garment is returned with minor damages as determined by FMTY, additional fees apply to cover the repair

this fee is in addition to the rental cost and must be paid in full

if the garment is damaged beyond repair as determined by FMTY, the hirer must pay the full replacement cost of the rrp in addition to the rental cost

you may take the damaged garment after paying full replacement cost ONLY if the garment is in stock and we are able to replace it. 

ACCEPT

when renting with From Me To You Rentals, you must accept all terms and conditions prior to hiring a garment. 

this ensures FMTY can continue to provide the best care of our garments and customer service to you!